Terms & Conditions

Purchase Policy

By purchasing any electric rideable from MiniEVs, you acknowledge and agree to the following terms and conditions regarding safety, usage, laws, and the purchase of your new electric rideable:

  1. Responsibility for Compliance with Laws:
  • You agree to be solely responsible for complying with all applicable laws, rules, regulations, and ordinances while operating the electric rideable. MiniEVs is not liable for any legal violations you may commit.
  1. Liability for Consequences:
  • You agree to assume full responsibility for any consequences, claims, demands, losses, damages, costs, expenses, penalties, legal fees, judgments, and disbursements resulting from your actions while using the electric rideable, whether these outcomes are foreseeable or unforeseeable.
  1. Assumption of Risks:
  • You acknowledge the inherent risks of operating an electric rideable, including the risk of accidents, personal injury, death, and other harm resulting from falls, collisions, obstacles, varied terrain, and exacerbation of existing health conditions. By using the rideable, you accept these risks and assume all associated liabilities.
  1. Agreement to Terms:
  • By completing the purchase and agreeing to the safety and pre-sale checklist provided by MiniEVs at the time of purchase, you acknowledge and accept your responsibilities as outlined in these terms.
  1. Service Requirements:
  • You agree to endeavor regular servicing of your electric rideable, particularly at intervals of 3, 6, and 12 months, understanding that servicing is crucial to minimize faults during everyday use. Failure to adhere to the service plan may result in voiding supplier warranties.
  1. Compliance with Laws:
  • You agree to familiarize yourself with and follow the current laws and regulations regarding electric rideables in your state or territory. You will not hold MiniEVs Australia responsible for any legal infringements or breaches of traffic and road laws under any circumstances.
  1. Returns and Trade-in Policies:
  • You agree to review and comply with MiniEVs Australia’s returns and exchanges policies, which are available on our website at www.minievs.com.au.
  1. Limitation of Liability:
  • MiniEVs Australia is not liable for any issues arising from requests to de-restrict your electric rideable. While we may assist you in accessing additional settings, we will not modify or alter manufacturer speed settings, remove hard restriction cables, or adjust kick-start settings, acceleration, or ABS braking without a signed release of liability.

By acknowledging and agreeing to these terms, you demonstrate your understanding and acceptance of the responsibilities associated with owning and operating an electric rideable from MiniEVs.

  1. Pricing and Inspection
  • All prices and quotes include GST and are subject to a visual inspection.
  1. Payment Terms
  • Acceptable methods of payment include credit card, debit card, cash, and bank transfer. Payment is required upon collection of the repaired item.
  1. Repair Timeframe
  • We will provide an estimated timeframe for the completion of repairs at the time of inspection. This timeframe may vary based on the complexity of the repair and availability of parts.
  1. Customer Communication
  • Customers will be notified about the status of their repairs via email, phone call, or SMS. Please ensure your contact details are up-to-date.
  1. Warranty on Repairs
  • A 3-month warranty applies to all repairs. This warranty will be void if the device or replaced parts exhibit any physical damage, liquid ingress, mistreatment, or tampering by a third party.
  • The 3-month warranty does not cover consumable items such as tyres, tubes, and brake pads, except where the MiniEVs 7-day No Flat Guarantee applies or a battery supplied and fitted by MiniEVs is deemed faulty.
  1. Repair Authorization
  • If the repair costs exceed the initial quote, we will seek your approval before proceeding with additional repairs.
  1. Notification and Collection
  • After your item has been repaired, we will notify you for collection. You have 90 days from the notification date to pay for and collect your item. Items not collected within this period will be considered abandoned and will be disposed of. A standard storage fee of $2 per day will apply for any period exceeding the 90 days.
  1. Disposal of Abandoned Items
  • Before disposing of any abandoned items, we will make reasonable efforts to contact you using the provided contact details.
  1. Inspection Fee
  • An inspection fee of $30 will be applied to all rejected quotes following a repair diagnosis by our mechanics. If your item is deemed irreparable, you will not be charged this fee.
  1. Responsibility for Manufacturer Warranties
  • MiniEVs will not take responsibility for manufacturing warranties unless we are the authorized service provider.

By acknowledging and agreeing to these terms, you confirm your understanding and acceptance of the conditions related to repairs and servicing at MiniEVs.

When entrusting your item to MiniEVs, please be aware of the following rules pertaining to our right to cancel services, declare your items abandoned, and dispose of your items. We outline below for your knowledge the time frames in which certain actions will be taken. MiniEVs will make every effort to notify you before acting. We are committed to accommodating ongoing difficulties and may extend these periods, within reason, if contacted directly by the customer.

  1. Quotation and Repair Confirmation:
    • Upon providing a quotation for the repair, the customer has 7 days to confirm their decision on how they wish to proceed with the repair.
    • If no contact is made within this 7-day period, MiniEVs reserves the right to cancel the service and charge a $30 Inspection Fee.
    • Upon completion of repairs and services, MiniEVs will notify the customer for collection.
  2. Collection Period:
    • After the cancellation of services or completion of a repair or service, the customer has 30 days to collect the device from our premises.
    • During this 30-day period, no additional fees will be incurred.
  3. Storage Fee:
    • If the device is not collected within the initial 30 days, a storage fee of $2 per day will be applied for up to 60 days.
  4. Abandonment and Disposal:
    • If the device remains uncollected for a total of 90 days (30 days without fees + 60 days with storage fees), it will be considered “abandoned goods.”
    • MiniEVs reserves the right to dispose of the abandoned device in any manner deemed necessary.

Notification and Extensions:

    • MiniEVs will make every effort to notify customers via SMS, phone call, and email before any action is taken.
    • We understand that unforeseen circumstances may arise, and we are willing to accommodate ongoing difficulties. Customers may request extensions within reason by contacting us directly.

At MiniEVs, we are committed to ensuring the satisfaction and peace of mind of our customers long after their initial purchase. To demonstrate this commitment, we offer a 30-Day Free Service policy for all electric rideables purchased from MiniEVs. This policy guideline outlines the terms and conditions of our free service offer:

  1. Coverage Period
  • The 30-Day Free Service period begins from the date of which the electric rideable is collected by the customer from MiniEVs.
  1. Eligibility
  • The free service offer applies only to electric rideables purchased directly from MiniEVs.
  • Proof of purchase, such as a sales receipt or invoice, is required to avail of the free service.
  1. Covered Services
  • During the 30-Day Free Service period, customers are entitled to complimentary service and maintenance for their electric rideable.
  • Covered services may include routine inspections, adjustments, lubrication, and minor repairs necessary to maintain the performance and safety of the rideable.
  1. Exclusions
  • The free service offer does not cover the cost of replacement parts, accessories, or major repairs not directly related to normal wear and tear.
  • It also does not cover damage resulting from accidents, misuse, neglect, modifications, or unauthorized repairs.
  1. Claim Process
  • To avail of the free service, customers must schedule an appointment with their nearest MiniEVs service center or authorized service provider.
  • Customers should present their proof of purchase and provide details of any specific issues or concerns with their electric rideable.
  1. Limitations
  • Each customer is entitled to one free service session within the 30-Day Free Service period.
  • The free service offer is non-transferable and applies only to the original purchaser of the electric rideable from MiniEVs.
  1. Modification or Termination
  • MiniEVs reserves the right to modify, suspend, or terminate the 30-Day Free Service policy at any time without prior notice.
  • Any changes to the policy will be communicated to customers through our website, email newsletters, or other appropriate channels.
  1. Customer Satisfaction
  • We value the feedback of our customers and strive to provide exceptional service at all times. If you have any questions, concerns, or feedback regarding the 30-Day Free Service offer, please don’t hesitate to contact us.

By offering a 30-Day Free Service period, MiniEVs aims to ensure that customers can enjoy their electric rideables with confidence, knowing that we are here to support them with complimentary service and maintenance during the initial stages of ownership. At MiniEVs, we are dedicated to delivering quality products and customer satisfaction.

We understand the inconvenience and frustration that comes with a flat tyre on your electric scooter. As part of our commitment to ensuring your satisfaction and providing reliable service, we offer a 7-Day No-Flat Guarantee on all electric scooter tyre and tube replacements. This policy guideline outlines the terms and conditions of our guarantee:

  1. Coverage Period
  • The 7-Day No-Flat Guarantee begins from the date of the tyre or tube replacement service.
  1. Eligibility
  • The guarantee applies only to electric rideable tyre and tube replacements conducted by MiniEVs Service Centres.
  • The guarantee covers flats caused by normal usage, which includes typical urban commuting and recreational riding on paved surfaces. It does not cover damage resulting from accidents, misuse (e.g., overloading, off-road use), or intentional harm.
  1. Replacement Service
  • In the event of a flat tyre within the guarantee period, customers are entitled to a free replacement of the affected tyre or tube.
  • Customers must present a valid proof of purchase or service receipt, which can be a physical copy, digital copy, or account verification, to claim the replacement.
  1. Exclusions
  • The guarantee does not cover any additional services or repair beyond the initial replacement service.
  • The guarantee does not cover flats caused by punctures from sharp objects (e.g., nails, glass), vandalism, or intentional damage.
  • The guarantee does not apply to tyres or tubes damaged due to external factors beyond MiniEVs’ control, such as natural disasters.
  • MiniEVs will not reimburse the customer for travel expenses incurred in bringing the scooter to a service centre or any other location.
  1. Claim Process
  • To claim the guarantee, customers must contact MiniEVs within the guarantee period and provide details of the flat tyre issue.
  • Upon verification of eligibility, MiniEVs will schedule a replacement service at no additional cost to the customer.
  1. Limitations
  • Each customer is entitled to one claim under the 7-Day No-Flat Guarantee per tyre or tube replacement service.
  • The guarantee is non-transferable and applies only to the original purchaser of the replacement service.
  1. Modification or Termination
  • MiniEVs reserves the right to modify, suspend, or terminate the 7-Day No-Flat Guarantee policy at any time without prior notice.
  • Any changes to the policy will be communicated to customers through our website, social media channels, or other appropriate means.
  1. Customer Satisfaction
  • We are committed to providing exceptional customer service and ensuring your satisfaction with our products and services. If you have any questions, concerns, or feedback regarding the 7-Day No-Flat Guarantee, please don’t hesitate to contact us.

By availing of our 7-Day No-Flat Guarantee, customers can have peace of mind knowing that their electric scooter tyres and tubes are covered against flats for a specified period after replacement. At MiniEVs, we strive to uphold the highest standards of quality and reliability in every aspect of our service.

Can’t pay all at once? No worries, we get it! MiniEVs has got your financial needs covered with our flexible lay-by option. With just a small deposit and easy fortnightly payments, you can secure your favourite electric vehicle today and pay over time. Our hassle-free policy is tailored to work with your budget. Enjoy the convenience of spreading out your payments while still getting the ride you love!

  1. Minimum Value
  • Lay-by is available on purchases of $400 or more.
  1. Deposit
  • Each new lay-by requires a minimum 10% deposit but no less than $100.
  1. Exclusions
  • Lay-by is applicable only to rideable items such as electric scooters. Non-rideable items, including accessories and parts, are excluded unless part of an order containing an eligible item.
  1. Term
  • Standard lay-by is available on a 90-day term (approximately 12 weeks) and must be paid in full and collected by the finalisation date printed on the receipt.
  • Extensions of up to 4 weeks may be provided at the discretion of MiniEVs.
  1. Payments
  • Minimum fortnightly payments of $50 on items less than $950 or $100 on items equal to or greater than $950 are required.
  • The final payment must be made at the store where your lay-by contract was signed. For online lay-by purchases, payments will be made through your nominated payment method.
  • Failure to make regular payments may result in a cancellation of your lay-by.
  1. Additional Payments
  • In addition to the minimum fortnightly payments, you can make unlimited installments during your lay-by term. For online lay-by, you can log into your account at any time to make a payment.
  1. Payment Methods
  • Permitted payment methods include cash, Visa, MasterCard, and debit cards displaying a Visa or MasterCard logo.
  • Buy-now-pay-later schemes such as Afterpay and ZipPay are not permitted payment methods.
  1. Cancellation
  • If you cancel your lay-by, fail to make payments when they are due, or fail to collect lay-bys by the due date, MiniEVs reserves the right to cancel your lay-by and will refund you all amounts paid, minus the applicable cancellation fee below:
    • Cancellation within 0-4 weeks = $50 fee.
    • Cancellation within 4-8 weeks = $100 fee.
    • Cancellation after 8 weeks = 10% fee of total value of lay-by order, minimum $100.
  1. No Modification
  • The items held on Lay-by orders cannot be modified.
  1. Collection
  • The lay-by must be paid in full before goods can be taken. The item should be collected by the due date as per the lay-by agreement. Failure to do so may result in a cancellation of your lay-by.
  1. Identification
  • Photo identification is required in-store when collecting your lay-by order, changing contact details, requesting a replacement lay-by receipt, or cancelling your lay-by.
  • Lay-by orders cannot be collect if correct identification is not provided.
  1. Privacy
  • MiniEVs respects our customers’ privacy. Personal information may be used to administer your lay-by. View the MiniEVs Privacy Policy online at minievs.com.au.
  1. Promotional Lay-By
  • During promotional events, terms and conditions may vary. See minievs.com.au/lay-by for updated information.
  1. Lay-by Contract
  • By initiating a lay-by, you agree to these terms and conditions. A copy of this agreement will be provided to you for your records.

Thank you for entrusting MiniEVs with your lay-by purchase. If you have any questions or concerns, please don’t hesitate to contact us.

Thank you for choosing MiniEVs as your electric rideable provider. We strive to ensure your satisfaction with every purchase. Please review our return and refund policy outlined below:

  1. Return Eligibility
  • To initiate a return for an exchange or refund, the customer must return the electric rideable in an unused condition within 7 business days of the collection date.
  • The rideable must be returned to one of our authorised service centres for a physical inspection to ensure compliance with return eligibility criteria.
  • The odometer reading must not exceed 1 kilometre (km).
  • All original accessories, manuals, and packaging must be returned with the rideable undamaged.
  1. Inspection and Restocking Fee
  • Upon receiving the returned electric rideable, MiniEVs will conduct a thorough physical inspection to ensure it meets the return eligibility criteria.
  • If the rideable is found to be unused and in its original condition, a full refund will be issued.
  • Refunds can only be processed using the original payment method.
  • If the rideable does not meet the return eligibility criteria, MiniEVs reserve the right to charge a restocking fee to cover the loss of value of the rideable.
  1. Examples of Non-Refundable Circumstances

The below examples are not exhaustive and that other conditions may also render the vehicle ineligible for a refund.

  • Water Damage: Any evidence of water damage, including but not limited to water stains, corrosion, or malfunction due to water exposure, will deem the rideable ineligible for a refund.
  • Impact Damage: Any signs of impact damage, such as dents, scratches, or structural damage, will disqualify the rideable from being eligible for a refund.
  • Modification or Alteration: Vehicles that have been modified or altered in any way from their original condition, including aftermarket upgrades or installations, will not be eligible for a refund.
  • Exceeding Mileage Limit: Vehicles with an odometer reading exceeding 1 kilometre (km) will not qualify for a refund.
  • Missing Accessories or Packaging: Vehicles returned without all original accessories, manuals, or packaging will be subject to a restocking fee.

Please note that MiniEVs reserves the right to refuse returns or refunds if the above conditions are not met or if the return request is made beyond the 7-day window from the purchase date.

For any further inquiries or assistance regarding our return and refund policy, please visit our Contact Us page.

Thank you for your understanding and cooperation!

At MiniEVs, we stand by the quality of our products, and all of our electric rideables come with a manufacturer’s warranty. Please refer to the manufacturer’s warranty, which can be accessed via the respective brand’s website, for specific details regarding coverage and duration.

  1. Warranty Claim Lodgement

Should you encounter any issues covered under the manufacturer’s warranty, you have the option to lodge a warranty claim with MiniEVs. To initiate a claim, follow these steps:

  • Upon discovering a fault of their product, cease operation of the rideable and contact MiniEVs immediately for resolution.
  • Return the faulty electric rideable along with the purchase receipt within the manufacturer’s warranty period.
  • MiniEVs will conduct a physical assessment of the affected item to determine the nature and extent of the fault.
  • The faulty item must remain in MiniEVs’ possession until the warranty claim is resolved. However, we aim to expedite the process to minimise inconvenience for you.
  1. Covered Faults

The manufacturer’s warranty typically covers faults related to:

  • Motor performance or functionality.
  • Battery capacity, charging, or overall performance.
  • Electrical system malfunctions, including wiring, controls, and components.
  1. Exclusions from Warranty Coverage

The following are typically not covered under the manufacturer’s warranty:

  • Impact damage caused by collisions, accidents, or misuse.
  • Water damage resulting from exposure to water or moisture, including flooding or submersion.
  • Ordinary wear and tear, including consumable items such as tyres, tubes, and brakes.
  1. Consumer Guarantees and Legal Rights

In accordance with the Australian Consumer Law and ACCC guidelines, consumers are entitled to certain guarantees regarding the quality and performance of goods purchased from MiniEVs. These guarantees include the right to repair, replacement, refund, or cancellation if the product is found to be faulty, not as described, or does not perform as expected within a reasonable timeframe.

  1. Warranty Transferability

Please note that the manufacturer’s warranty is not transferable under any circumstances.

  1. Courier Vehicle Exclusion

Warranties do not apply if the electric rideable is being used as a courier rideable (e.g., Uber Eats, Deliveroo, etc).

For further information or assistance regarding warranty claims or consumer guarantees, please contact our customer service team. Thank you for choosing MiniEVs. We’re committed to providing you with reliable and high-quality electric rideables.

Click & Collect orders need to be signed for at the store or location nominated upon checkout for pick-up. Simply use the email copy on your phone as a proof of purchase together with your photo identification and the credit or debit card used to purchase. It is not possible to authorise another person to collect your parcel. You will require photo identification in order to sign for and collect the parcel together with the proof of purchase.

Please Note: Collection timeframes are subject to changes in circumstances. Excludes large items and physical gift cards. Some products do not qualify for Click & Collect.

This Cookie Policy explains what cookies are and how this website uses them. You should read this policy to understand what cookies are, how they are used, the types of cookies used i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

What are cookies?

As most of the online services, this website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used are used mainly for understanding how the website performs, how you interact with the website, keeping services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with this website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of this site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to an account and add products to your basket and checkout securely if using an e-commerce site.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. This data helps Lana to understand and analyze how well the website performs and where it needs improvement.

Marketing: Some cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on the website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences?

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit https://www.allaboutcookies.org.

TERMS OF SERVICE

OVERVIEW

This website is operated by MiniEVs. Throughout the site, the terms “we”, “us” and “our” refer to MiniEVs. MiniEVs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5.1 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Refunds Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5.2 – PRODUCTS OR SERVICES – ELECTRIC RIDEABLE SAFETY

By purchasing a electric rideable from MiniEVs you agree to safety terms and conditions outlined on our Electric rideable Safety Terms and Conditions  page.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MiniEVs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless MiniEVs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Shop 68/38-62 Moreton Bay Rd, Capalaba Central Shopping Centre, QLD 4157

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

Privacy and Credit Reporting Policy

MiniEVs takes privacy seriously and is committed to complying with Australian Privacy Laws.

What is ‘personal information’?

Personal information is any information about an individual that identifies an individual or by which an individual’s identity can be reasonably determined.

 

Why do we collect personal information?

  • We collect personal information:
  • to provide products and services to our customers;
  • to communicate with our customers and contacts;
  • to manage and account for our products and services;
  • to improve our products and services;
  • to market our products and services;
  • to send invitations to our events;
  • to manage our employees and contractors;
  • to manage and deliver our loyalty programs or schemes;
  • to fulfil our legal obligations; to exercise our legal rights and to issue or defend legal proceedings; to generally carry on our business;
  • and to assess our customers for creditworthiness or continuing creditworthiness as we reasonably see fit from time to time, for the purposes including but not limited to:
  • obtaining and exchanging information with a credit reporting agency, credit provider, credit insurer or insurance broker;
  • passing the information on to a debt collector or solicitor;
  • exchanging further personal information, including consumer and/or commercial credit information, with another body for any use reasonably connected with the provision of credit or the collection of debts.

What personal information do we collect and provide?

  • We collect the following information about an individual:
  • name;
  • address;
  • delivery address;
  • phone numbers;
  • email address;
  • date of birth;
  • driver’s licence details;
  • financial information including bank account details and credit card details;
  • business details including Australian Business Number (ABN);
  • credit references and other information relevant to credit worthiness including information about a customer’s credit liabilities, repayments and defaults;
  • financial information; employment information; other transactional information.

We may also collect information from online users including your server address, your top level domain name, the date and time of your visit to the site, the pages you accessed, the previous site you have visited, the type of browser you use and a record of your last login.

We also collect any other information necessary or reasonably required to provide the specific products and services our customers require.

We do not collect any sensitive personal information such as sexual preferences or practices, criminal records, health status, race, culture, religion, philosophical beliefs, political opinions or any other information which is not relevant to the conduct of our business and our relation with our customers.

We may disclose information regarding the provision of credit, the amount of credit provided, the terms and conditions of credit, when the credit account was opened and closed and information about repayments and defaults.

 

How we collect personal information

  • We collect personal information directly from our customers when they:
  • request a quote or other information from us;
  • place orders for products and services with us;
  • return products to us; open a credit account with us or when reviewing our customer’s credit account;
  • and provide feedback to us.

We also collect personal information from individuals when they meet with us, communicate with us by letter, telephone, email or fax, give us a business card, subscribe to our publications, or submit information through our website. We may ask other people to analyse traffic on our website and they may use cookies to do so.

We collect personal information about our customers from external sources such as:

  • credit or trade referees;
  • credit reporting agencies;
  • other credit providers;
  • co-applicants;
  • guarantors/proposed guarantors;
  • referees;
  • public sources such as telephone listings and internet;
  • our service providers involved in helping us to provide credit or to administer credit facilities, including our debt collectors, credit insurer, insurance broker and legal advisers.

How we deal with personal information we didn’t ask for

Sometimes we receive information we didn’t directly seek out. When we receive this unsolicited personal information about individuals, we will consider whether the information is reasonably necessary for our functions and if we are permitted to hold the information in the same way as other information the individual has directly provided to us. If we can we will handle the information in the same way we do with other information we seek from the individual. If not, the information will be destroyed or de-identified.

Anonymity and pseudonyms

Customers have the right to remain anonymous or to use a pseudonym when dealing with us in respect of a particular matter. However, this only applies where it is practicable for us to deal with customers anonymously or under a pseudonym, such as a general enquiry.

Non-disclosure of personal information

If we request personal information and it is not provided, we may not be able to:

  • provide products or services or otherwise assist the relevant customer;
  • manage or administer our customer’s account;
  • verify the customer’s identity or protect against fraud;
  • provide benefits to customers through our loyalty schemes or programs;
  • inform about products or services that might better meet our customer’s needs.

General use and disclosure

We use and disclose personal information for the primary purpose for which it was collected, related purposes and other authorised purposes. In general, we use and disclose personal information for the purposes set out above in the section ‘Why do we collect personal information’.

Use and disclosure for direct marketing

As part of our functions and business activities and to promote our products and services to customers, we may use personal information provided to us for the purposes of direct marketing and product review. Direct marketing includes, but is not limited to, sending our customers and / or contacting our customers in relation to promotions and information about our products and services or to send invitations to our events. Product review includes, but is not limited to, contacting our customers in relation to products or services received and requesting feedback, review or a ‘star rating’ on those products or services.

We will only use an individual’s personal information to market our products or services or to send invitations to our events where we give that individual an opportunity to request us not to use the information for such purposes.

We will not use a customer’s personal information for such purposes if the customer requests us not to do so. A customer can opt out of receiving direct marketing or product review communications at any time. Please see the section ‘Contact Us’ for our contact information.

To whom do we disclose personal information?

  • We may disclose personal information:
  • to other persons in connection with the provision of our goods and services including our customers and suppliers and their employees, insurers, contractors and advisers;
  • to our employees, our related entities and employees of our related entities. This may include overseas recipients such New Zealand;
  • to third parties engaged by us to conduct product review surveys on our behalf; to credit reporting and debt collection agencies;
  • to other credit providers;
  • credit insurers and credit insurance brokers;
  • to cheque guarantee providers;
  • to joint credit account holders;
  • to guarantor(s) and any person who has provided security for our goods and services;
  • to courts, tribunals and regulators;
  • to anyone else whom the customer authorises us to disclose the information; as otherwise authorised by legislation.

We may disclose personal information we collect to our contractors. For example, contractors may be engaged to provide products or services directly to our customers or to assist us in providing products or services. In addition, contractors may distribute some of our marketing material and other publications and maintain and develop our customer records and computer systems and website.

Our auditors, insurers and legal and other professional advisors may also access our records, but only to protect our interests and to ensure that we comply with our obligations.

How do we keep personal information secure?

We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We store electronic information on secure servers in access controlled premises, and require all persons authorised to access such information to use logins and passwords to access such information.

We require all our contractors and others to whom we disclose personal information or who may have access to personal information we collect, to protect such personal information from misuse and loss and from unauthorised access, modification or disclosure.

Unless we are prevented from doing so by the law, we de-identify or destroy securely all personal information we hold when no longer reasonably required by us.

Integrity of personal information

We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete and that the personal information we use or disclose is, having regard to the purpose of such use or disclosure, accurate, up to date, complete and relevant.

To that end, we encourage our customers to contact us to update or correct any personal information we hold about them.

Accessing personal information

A customer may request access to personal information we hold about them. We may require a customer to verify their identity and to specify what information they require before any information is disclosed.

We deal with all requests for access to personal information as required by law. We may charge a fee where we provide access to information to cover the cost of retrieval and the supply of this information. We will endeavour to process any request for access within 30 days of receiving the request from our customer. Some requests for access may take longer than 30 days to process depending upon the nature of the personal information being sought. We may refuse to provide access if we are not legally required to do so.

Denying access to personal information

We are not always required to provide our customers with access to their personal information upon request. We may refuse access to personal information where the information relates to existing or anticipated legal proceedings, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious. If we deny a request for access to, or refuse a request to correct personal information we will provide the reasons for not doing so.

Correction of personal information

We take reasonable steps to correct all personal information we hold to ensure that, having regard to the purposes for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

A customer may request corrections to personal information we hold about them. We deal with all requests for correction to personal information as required by law. We may refuse to correct personal information if we are not required by law to do so.

Complaints

If a customer wishes to make a complaint about this Policy or our collection, use or disclosure of personal information, they should contact us in the first instance. We will investigate the complaint and try to resolve the complaint directly with our customer.

If our customer is not satisfied with the outcome, then they may make a complaint to the Office of the Australian Information Commissioner (OAIC). For information about how to make such a complaint, please refer to the OAIC website: http://www.oaic.gov.au.

Contact us

To request access to or correction of personal information, to request not to receive marketing material or invitations from us, or to make a privacy complaint to us, please contact:

Email: [email protected]

Changes to Privacy and Credit Reporting Policy

We reserve the right to make changes to this Privacy and Credit Reporting Policy from time to time and without notice by publication on our website. We recommend that our customers regularly review our Privacy and Credit Reporting Policy to ensure they are aware of any changes.